We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Gurleen Collection Canberra collect, use, share or otherwise process your personal information through Gurleen Collection Canberra website www.gurleencollection.com

By visiting the Platform, providing your information or availing our product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy and the applicable service/product terms and conditions. If you do not agree, please do not access or use our Platform.

RETURNS & EXCHANGE POLICY

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll not accept a return of any full-priced or most sale items for a STORE CREDIT, subject to the following conditions:

 – We do not provide any warranty or take any responsibility for any aspect of Linked Websites or their content

– Any items RRP or more are FINAL SALE and cannot be returned. However faulty items can be returned once Customer Service has been emailed.

– Items must be returned within 14 days of receiving your parcel. This is extended to 21 days for International customers. We suggest that all items are tried on as soon as they are received to ensure you are able to return items within the timeframe.

– Items must be returned in original condition, unworn, unaltered, unwashed, and with their tags attached, void of any make-up or odors/scents.

Swimwear and Intimates – Customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place. The item will not be accepted if either of these has been removed or altered, or if the item shows signs of wear.

Shoes – Please try on shoes to fit on soft surfaces. We will not accept shoes returned with sole markings or scratches. If you have received a shoebox, this must also be returned with the shoes in their original condition.

Earrings – Due to hygiene reasons all earrings are FINAL SALE and cannot be returned, even for a change of mind.

Beauty Products – Due to hygiene reasons and general health and safety, we do not accept change of mind return requests on beauty products.

– Unfortunately, online purchases cannot be returned in-store.

For more information please email info@gurleencollection.com

If you have any questions regarding your return, please contact +61406 813 811